Orders can be placed 24/7 via our online store at www.diorchanel.com. Select your product, add it to the cart, fill in your delivery details, choose a payment method, accept the Terms & Conditions, and confirm your order. You’ll receive an email confirmation once your order is accepted.

We accept Visa, Mastercard, American Express, PayPal, and Stripe for secure online payments. Please ensure your payment is completed within 1 hour of placing your order to avoid cancellation.

Yes! We ship within the European Union and worldwide via FedEx, DHL, USPS, or other trusted courier partners. Delivery times are typically up to 5 business days, depending on your location.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery with the courier service.

Shipping costs depend on the destination and the courier selected. All costs are clearly displayed before checkout so you know the total amount before confirming your order.

Yes! Consumers and Entrepreneur-Consumers have the right to withdraw from a purchase within 14 days of receiving the product. The item must be returned unused and in its original condition. Send a return notice to hi@diorchanel.com
and ship the item to:
ZPKO Sp. z o.o., Cyprysowa 2/2, 81-586 Gdynia, Poland.
Refunds are processed within 14 days of receiving the returned item.

All personal data is handled according to EU GDPR regulations. ZPKO Sp. z o.o. processes your data for order fulfillment, accounting, and legal compliance. You may access, correct, or request deletion of your data at any time by contacting hi@diorchanel.com.